Analyzes and translates customer contract data into system requirements to set up and update new and existing customers in the system, ensuring proper loading of enrollment, accurate invoice generation, contract generation and claims processing; may include large, high profile or complex requests. Prepares documentation for internal and external clients as appropriate. Pr

Perform as a key contributor in an engineering team that builds and supports customer facing products that provide innovative solutions to challenging business use cases. Diagnose and correct existing system and operational problems. Actively participate in architectural design, system analysis, and programming activities on application software; this may often require in

In a group setting or one on one, compares and contrasts dental plans in order to assist customers with determining the best plan to meet their needs. In some cases, may be required to guide customers into making a decision when Delta Dental is offered on a voluntary basis. Provides customers with printed plan information and answers any questions about the plans offered.

Develop and align quality strategies with strategic priorities of the organization. Lead, mentor, and manage a team of quality professionals in identifying and prioritizing functional quality maturity and transactional process improvement efforts based on business needs. Establish team priorities and guide the identification of new improvement opportunities. Lead and mana

Analyze and respond to complex telephone and written inquiries regarding eligibility, benefits, claims status, policies and procedures to office professionals, groups, covered members and brokers, providing superior customer service at all times. Expediently access reference materials to analyze and determine appropriate responses to inquiries, ensuring timely, one call r

Provides HR consulting in the areas of organizational effectiveness and design, employee engagement/employee experience, workforce planning/talent acquisition, change management, performance, and talent management. Drives development and alignment of people strategies, tactics, programs, and practices to enable business strategies, priorities and/or minimize risks. Establ

Drives the recruitment, evaluation, motivation, development and performance of team members Develops policies, procedures, and standards in compliance with industry best practices and optimizes operational activities to drive efficiency and achieve continuous improvement while supporting customer service agreements Monitors and oversees initiatives and deliverables includ