Lead a team of high performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Execute strategic plans to achieve organ

Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals. As a Sales and Service Representative, you will be part of a supportive and dynamic member focused sales team. This Representative works in a fast paced environment focused on serving our members over the phone with a variety of banking

Manage complex CXC programs and support, including indirect management of SLA/SOW, partnering with other applicable business units (such as Card Services, Consumer Lending and Digital Products) Manages day to day operations with outsourced call center, responsibilities include Daily Transfer Rate Service Levels (70% in 30 Seconds) Quality Assurance/Call Monitoring First T