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Regional Engineering Director
Charlotte, NC
Job Description
Accountable for the overall success of JLL hard services operations /engineering services function for a client account team with 200 technical union and non- union craft working in regulated banking environments. The main sub functions this role will oversee include:
Summary
The Director must provide leadership and expertise in the programmatic management of all aspects (client service, employee management and development, financial, operational, and oversight, etc.) of hard services engineering operations. The Director is responsible for interpreting, communicating, and establishing hard services operations/ engineering services and strategies for supporting the account. Ensures the JLL account team provides licensed/qualified, trained, engineering operations and maintenance support in of electrical, mechanical, HVAC, RCM, PdM, MRO CMMS, Automation, and fire life safety and other disciplines as required for Critical Environment Management and Administrative Office areas. Maintain up-to-date engineering documentation and addendums in line with all applicable Client and regulatory requirements. Ensures the integration of all services and that they are delivered within agreed service levels. The position provides quality control programmatic oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting, and fostering relationships while serving as the key hard services operations/engineering services liaison for the client. The direct owns portfolio wide client operations/engineering relationships, implementation of services and financial success of the assigned portfolio in accordance with the client's policies, procedures, and standards. Ensures all resources, i.e., human, financial etc., are managed within the policies and procedures of JLL.
Also responsible for the direct oversight of a portfolio of properties; including Incident, People and Project Management; property inspections, KPI management and select approval in systems such as: Service Now, CFIMS, Corrigo, etc.)
Responsibilities
*All Client hard services operations/engineering services management activities, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
*Implementation of all hard services sub function programs - driving consistent programs across the portfolio or segments for the two main facility types (Critical Environment Management RDC and RTR and the Admin office sites).
*Day-to-day oversight of a limited portfolio of properties in the Carolinas. See the Regional Portfolio Oversight section below.
*Ensure fixed, variable, and incentive compensation under the contract tied to programmatic SLA and KPI's are achieved.
*Review regional metrics and compare against account wide metrics using analytics or other tools provided by the client and JLL to ensure that the portfolio is being managed within goal parameters.
*Measure, monitor and report to Executive Leaders cost savings and value add contributions of the team from all key operational support/engineering program with particular focus on RCM, PdM, Energy and MRO related savings driven by implementation of the various program initiatives.
*Provide input and support to strategic planning initiatives and work with Account Executives to identify portfolio and saving reduction opportunities.
*Provide input and justification to annual operating plan
*Participate as "Key member" of the account leadership planning team to develop portfolio strategies.
*Oversees the timely and accurate implementation of strategic plans.
*Represent the account at the portfolio level, developing and fostering regional client relationships as appropriate
*Assists clients to understand corporate initiatives and communicate in collaboration with the Account Executive approved service levels within portfolio.
*Partner with The COE and the Operation leadership to address RCA related to hard service equipment failures.
*Accountable for the accuracy and timely updates to all systems support tools, i.e., Corrigo, Share Point, Tracker, etc.
*Support process owners and platform leaders with the implementation of training, educations, and expectations to ensure teams adhere to all processes and procedures.
*Reduce expenses by managing down associated operating costs with set PM Frequencies / standards while sustaining uptime integrity and minimize agreeable risk.
*Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e., system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
*Annual audit schedules for both customer and JLL Operations audits, ensuring that all audits are 100% completed each year with appropriate documentation records.
*Provide tactical operational engineering support in the areas of electrical, mechanical, HVAC, process, Automation, and fire life safety and other disciplines as required for activities including, but not limited to:
MEP maintenance of building and equipment systems.
System ownership, as required, for building and equipment systems.
Reliability centered maintenance of building systems.
Troubleshooting and root cause analysis to support operations.
Long Range Planned Maintenance project assessments.
Ensure all policies, procedures, work processes, safety guidelines, and programs that are following Applicable Law, Company Policies and other pertinent codes and requirements.
Inspect assigned systems for documentation and operating parameters.
Establish performance matrices for assigned systems & equipment.
Assist in preparing maintenance schedules.
Coordinate quarterly meetings with the service providers to ensure quality service is provided
Determine critical parts and working stock inventory requirements.
Develop solutions to technical problems & drive the solution implementation.
Review MOPs, SOPs, and EOPs and oversee high voltage switching.
Regional Portfolio Oversight:
Incident management
Provide incident escalation training to the site team.
Manage the incident / communications during incidents.
Manage ServiceNow and CFIMs Incident report.
Develop CFIM PPRs (post problem report)
Assist in developing RCA.
Share lessons learned.
Project management
Support the engineering team in developing asset preservation program.
Participate in project meetings and provide engineering recommendations.
Support the team /provide leadership during execution of major projects.
Ensure BTAMS compliance.
Share guidelines and drive best practices across the region.
People management
Support the FM team in managing the engineering staff.
Perform engineering technical interviews and provide recommendation.
Mentor / Couch the engineering team, recommend site specific training.
Couch and provide engineering with career development.
Share guidelines and drive best practices across the region.
Facility / Engineering Condition Inspection
Routine Site inspections
Support PCIs / ECIs
Support site compliance and tier reporting
KPIs
Support the region in meetings KPIs.
ServiceNow
Review/Approve ServiceNow change requests.
Manage Emergency and Incident change request.
Manage problem tickets and ServiceNow task assignments.
CFIMs
Technical CFIMs SME / provide training.
Review and approve change requests.
Review/update/approve incidents.
Support sites audits
Corrigo
Support Asset Management
Support maintenance compliance within client and JLL standards
Other Initiatives
Support engineering / account initiatives
Qualifications
*10+ years' operational experience with responsibility for leading teams in a service environment.
*Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation, and analytical skills.
*Strong
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Summary
The Director must provide leadership and expertise in the programmatic management of all aspects (client service, employee management and development, financial, operational, and oversight, etc.) of hard services engineering operations. The Director is responsible for interpreting, communicating, and establishing hard services operations/ engineering services and strategies for supporting the account. Ensures the JLL account team provides licensed/qualified, trained, engineering operations and maintenance support in of electrical, mechanical, HVAC, RCM, PdM, MRO CMMS, Automation, and fire life safety and other disciplines as required for Critical Environment Management and Administrative Office areas. Maintain up-to-date engineering documentation and addendums in line with all applicable Client and regulatory requirements. Ensures the integration of all services and that they are delivered within agreed service levels. The position provides quality control programmatic oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting, and fostering relationships while serving as the key hard services operations/engineering services liaison for the client. The direct owns portfolio wide client operations/engineering relationships, implementation of services and financial success of the assigned portfolio in accordance with the client's policies, procedures, and standards. Ensures all resources, i.e., human, financial etc., are managed within the policies and procedures of JLL.
Also responsible for the direct oversight of a portfolio of properties; including Incident, People and Project Management; property inspections, KPI management and select approval in systems such as: Service Now, CFIMS, Corrigo, etc.)
Responsibilities
*All Client hard services operations/engineering services management activities, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
*Implementation of all hard services sub function programs - driving consistent programs across the portfolio or segments for the two main facility types (Critical Environment Management RDC and RTR and the Admin office sites).
*Day-to-day oversight of a limited portfolio of properties in the Carolinas. See the Regional Portfolio Oversight section below.
*Ensure fixed, variable, and incentive compensation under the contract tied to programmatic SLA and KPI's are achieved.
*Review regional metrics and compare against account wide metrics using analytics or other tools provided by the client and JLL to ensure that the portfolio is being managed within goal parameters.
*Measure, monitor and report to Executive Leaders cost savings and value add contributions of the team from all key operational support/engineering program with particular focus on RCM, PdM, Energy and MRO related savings driven by implementation of the various program initiatives.
*Provide input and support to strategic planning initiatives and work with Account Executives to identify portfolio and saving reduction opportunities.
*Provide input and justification to annual operating plan
*Participate as "Key member" of the account leadership planning team to develop portfolio strategies.
*Oversees the timely and accurate implementation of strategic plans.
*Represent the account at the portfolio level, developing and fostering regional client relationships as appropriate
*Assists clients to understand corporate initiatives and communicate in collaboration with the Account Executive approved service levels within portfolio.
*Partner with The COE and the Operation leadership to address RCA related to hard service equipment failures.
*Accountable for the accuracy and timely updates to all systems support tools, i.e., Corrigo, Share Point, Tracker, etc.
*Support process owners and platform leaders with the implementation of training, educations, and expectations to ensure teams adhere to all processes and procedures.
*Reduce expenses by managing down associated operating costs with set PM Frequencies / standards while sustaining uptime integrity and minimize agreeable risk.
*Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e., system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
*Annual audit schedules for both customer and JLL Operations audits, ensuring that all audits are 100% completed each year with appropriate documentation records.
*Provide tactical operational engineering support in the areas of electrical, mechanical, HVAC, process, Automation, and fire life safety and other disciplines as required for activities including, but not limited to:
MEP maintenance of building and equipment systems.
System ownership, as required, for building and equipment systems.
Reliability centered maintenance of building systems.
Troubleshooting and root cause analysis to support operations.
Long Range Planned Maintenance project assessments.
Ensure all policies, procedures, work processes, safety guidelines, and programs that are following Applicable Law, Company Policies and other pertinent codes and requirements.
Inspect assigned systems for documentation and operating parameters.
Establish performance matrices for assigned systems & equipment.
Assist in preparing maintenance schedules.
Coordinate quarterly meetings with the service providers to ensure quality service is provided
Determine critical parts and working stock inventory requirements.
Develop solutions to technical problems & drive the solution implementation.
Review MOPs, SOPs, and EOPs and oversee high voltage switching.
Regional Portfolio Oversight:
Incident management
Provide incident escalation training to the site team.
Manage the incident / communications during incidents.
Manage ServiceNow and CFIMs Incident report.
Develop CFIM PPRs (post problem report)
Assist in developing RCA.
Share lessons learned.
Project management
Support the engineering team in developing asset preservation program.
Participate in project meetings and provide engineering recommendations.
Support the team /provide leadership during execution of major projects.
Ensure BTAMS compliance.
Share guidelines and drive best practices across the region.
People management
Support the FM team in managing the engineering staff.
Perform engineering technical interviews and provide recommendation.
Mentor / Couch the engineering team, recommend site specific training.
Couch and provide engineering with career development.
Share guidelines and drive best practices across the region.
Facility / Engineering Condition Inspection
Routine Site inspections
Support PCIs / ECIs
Support site compliance and tier reporting
KPIs
Support the region in meetings KPIs.
ServiceNow
Review/Approve ServiceNow change requests.
Manage Emergency and Incident change request.
Manage problem tickets and ServiceNow task assignments.
CFIMs
Technical CFIMs SME / provide training.
Review and approve change requests.
Review/update/approve incidents.
Support sites audits
Corrigo
Support Asset Management
Support maintenance compliance within client and JLL standards
Other Initiatives
Support engineering / account initiatives
Qualifications
*10+ years' operational experience with responsibility for leading teams in a service environment.
*Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation, and analytical skills.
*Strong
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
10+ years
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