Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions to include applying cloud-factory and aaS (as a Service) capabilities and integrating commercial products to provide a comprehensive digital engineering approach to IT transformation. Our team is solving the world's toughest security challenges for customers with "can't fail" missions. To explore and learn more, click here!

We are seeking a meticulous and seasoned Information Technology Configuration Manager with expertise in leveraging Confluence and Jira to streamline configuration management processes. As the Configuration Manager, you will play a pivotal role in establishing and maintaining configuration management practices while utilizing Confluence and Jira as essential tools to track and control software and hardware configurations within our IT and CI/CD pipeline environment.

Primary Responsibilities:

• Configuration Management Framework: Develop, implement, and maintain a robust configuration management framework that outlines processes, policies, and procedures for managing software and hardware configurations throughout their lifecycle.

• Confluence and Jira Integration: Utilize Confluence and Jira to create and maintain comprehensive documentation, workflows, and dashboards to support configuration management activities, including configuration identification, change management, and release management.

• Configuration Identification: Establish and manage a centralized repository within Confluence and Jira to accurately identify and document all configuration items (CIs), including hardware, software, documentation, and related assets.

• Change Management: Oversee and coordinate the change management process, leveraging Jira to track and manage change requests, approvals, and implementation tasks while ensuring adherence to established policies and procedures.

• Version Control: Implement and manage version control systems within Jira and Confluence to track changes, revisions, and baselines for source code, documentation, and other software artifacts.

• Release Management: Collaborate with software development and release management teams to plan and coordinate software releases, leveraging Jira to create release packages, manage release schedules, and track deployment tasks.

• Configuration Audits: Conduct regular configuration audits using Jira and Confluence to verify the accuracy and completeness of configuration information, identify discrepancies, and ensure compliance with established standards.

• Documentation Management: Maintain up-to-date documentation within Confluence for all configuration items, including technical specifications, installation guides, configuration manuals, and release notes.

• Incident and Problem Management: Provide support for incident and problem management activities by leveraging Confluence and Jira to provide configuration information and facilitate root cause analysis, troubleshooting, and resolution of issues.

• Training and Awareness: Deliver training sessions and provide guidance to IT staff and stakeholders on configuration management best practices, tools, and processes utilizing Confluence and Jira.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field with 4+ years of prior relevant experience or Master's with 2+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree.

• 3+ years of experience in configuration management or related roles within the IT industry.

• Proficiency in Confluence and Jira, with demonstrated experience in leveraging these tools to support configuration management activities.

• Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices, particularly in the areas of configuration management, change management, and release management.

• Excellent analytical and problem-solving skills, with the ability to identify and resolve configuration-related issues effectively.

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and convey technical concepts to non-technical stakeholders.

• Must be able to obtain a DoD Top Secret / SCI clearance.

• Must be a US Citizen.

Preferred Qualification:

• Posses an active Secret Clearance

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.