The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.
Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
This position will be based at Hickman AFB, Hawaii
Responsibilities:
The Client Systems Technician is responsible for
Help Desk. The Help Desk provides network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults and outages.
Provide network assistance and trouble resolution and will be based on a fully integrated trouble ticketing system. The trouble ticketing system should be able to automatically assign priorities, set response times, and escalation timelines based on the criticality of the system being reported on.
tracking/status to provide better customer support
number of trouble tickets submitted, average resolution time, priority, listing of technical bulletins and information guides issued and trend analysis information and other information upon requested
and work stoppage) and submit a table with the definition of the priority categories with a resolution timeline
Account Management.
Voice, Data and Video Devices.
as key and intercom systems, copper core and fiber-optic intra-building wiring, fiber-optic end equipment, modems and associated hardware
Personal Wireless Communications Systems (PWCS).
mobile device services based on different levels of service and prioritization within the levels of service
The Government will provide a count and list of current government furnished mobile devices.
IT Asset Management (ITAM) Property Custodian (PC).
Requirements
Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment
Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States
Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relayservice:http://transition.fcc.gov/cgb/dro/trsphonebk.html
Telos Corporation is an EEO/AA employer.