The US Oncology Network is looking for a New Patient Intake Manager to join our team at Texas Oncology! This full time position will support the Texas Oncology Central Business Office location at 3001 East President George Bush Highway.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Surgery New Patient Intake Manager Lead do?

Manages individual contributors responsible for nurturing and maintaining relationships with assigned sites of service to achieve practice goals. Aids in escalated issue resolution, revenue cycle management strategic planning, and site of service communications. Supports all activities associated with the direction, coordination, implementation, execution, control, and completion of projects that relate to critical business goals while ensuring consistency with company strategy, commitments, and goals. Accountable for people-management activities and responsible for establishing goals and objectives for the department. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Essential Duties and Responsibilities:

• Directs the daily operation of new patient intake department to ensure client satisfaction.
• Ensures that daily, weekly, and monthly new patient intake functions are performed.
• Demonstrates thorough understanding of and oversees all aspects of new patient intake functions, to include monitoring and interpreting revenue cycle issues and implementing recommendations that ensure optimum revenue cycle KPI performance.
• Monitors responses and communications to site of service-initiated concerns ensuring professional and timely follow up.
• Recruits, hires, and supervises staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions.
• Proactively identifies process and procedure gaps and develops tools/plans projects to improve efficiencies.
• Performs periodic post-project reviews of all improvement initiatives. Identifies process breakdowns; develops and implements corrective actions.
• Maintains working knowledge of payor policies and applicable laws and regulations as they relate to revenue cycle management.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records and collections.
• Other duties as requested or assigned.

Minimum Qualifications:

• Position requires degree in Business, Healthcare or equivalent or 7+ years revenue cycle or new patient intake experience in healthcare with progressive responsibility. Master's degree preferred.
• Two (2) years experience managing, delegating, and following up on work priorities of others required.
• Knowledge of multiple PMS and EHR platforms and oncology billing preferred.
• Advanced skills in Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Competencies:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

This is a hybrid position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites.