REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, character and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school diploma • Proven mechanical skills and ability • Work experience with basic construction techniques; good knowledge of basic construction and building material; knowledge of the terminology of the industry. • Be able to problem solve while on site during service calls. • Must demonstrate excellent time management skills • Demonstrate interpersonal communication skills; strong listening skills to deliver customer focused solutions. RESPONSIBILITIES • Analyze customer situations, determine corrective action to be taken, communicate recommendations to the service department and complete the repair. • Engage with customers in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action needed. Remain focused on customer’s issues and concerns; responding to requests in a thorough and timely manner. • Complete assigned work schedules and work orders; set priorities and complete appointments with customers. Dependable and punctual in meeting commitments to co-workers and customers. • Complete and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner. • Work in a highly collaborative environment keeping all team members informed as needed, of customer interactions and actions taken. • Follow established Renewal by Anderson processes, making recommendations for process improvement. Keep current on RbA product and installation process. • Keep the service area neat and organized. Inventory service stock area of warehouse; request material replenishment as needed. Provide detailed information to the Production Manager.